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Box Office : FAQs

  • How can I buy tickets?
    Tickets are available for nearly all events online, 24 hours a day, through midnight the day before the event. During regular Box Office hours, tickets may be purchased via telephone or in person. Tickets are also available in person at the event location at least 45 minutes before the event begins.
  • Is it better to purchase tickets online or over the phone?
    Online sales are great if you need to purchase in advance during a time other than our regular hours. Purchasing tickets over the phone will save you some service fees, allow you to ask questions about the event and, for reserved seating events, give you much greater flexibility in selecting your seat location.
  • Can I reserve tickets without paying?
    No, all individual ticket must be purchased; we do not hold tickets without payment. Exceptions apply to the Children’s Performing Arts Series and selected dinner fund-raisers.
  • Can I buy tickets at the door?
    Yes. Door sales at Turner Auditorium may be paid with cash, check, Visa, MasterCard, Discover, American Express or Jack Bucks. Doors sales at Cole Concert Hall and the Downstage Theatre may be paid with cash or check.
  • Is there a group discount available?
    Groups of 10 or more are eligible for discounted full price adult tickets when they are purchased in one transaction. There are no additional discounts available for student, senior, or child tickets, but drivers, tour guides, chaperones or parents attending with the group may purchase tickets at the same rate as the students, seniors or children they are bringing to the performance. Again, these tickets must be purchased in one transaction. Please call the Box Office at 936.468.6407 or 888.240.ARTS for more information.
  • What other discounts are available?

    Senior citizen discounts are available for adults ages 62 and older.

    Student discounts are applicable for those in high school and younger and full-time college students with a valid I.D. from any university or college. University students holding discounted tickets will be asked to show their I.D. to the usher upon admission to the performance.

    Children receive a discounted ticket, but those under 5 are not encouraged to attend some events. Should you choose to bring small children, you must purchase a ticket for them.

    SFA faculty and staff may purchase two half price adult tickets to all events. For University Series Choice5 events, discounted seats are valid in sections B & C only.

  • Can I buy season tickets?
    Season tickets are offered at the beginning of the school year. These packages typically become available starting in the middle of the summer and continue through October.
  • Can the Box Office accommodate special needs?
    Yes. Persons with disabilities are requested to purchase seats as soon as possible and to notify us when reserving if special assistance or accommodations are needed for participation in events. Handicapped parking is provided in front of the Griffith Fine Arts and Tom & Peggy Wright Music Buildings on Alumni Drive. The elevator in the Griffith Fine Arts Building is located in the East Tower near the parking lot. Locations for wheelchair seating are available in the house floor seating areas of W.M. Turner Auditorium and Cole Concert Hall. Program booklets in large type are available for visually impaired persons. Please call the Box Office at 936.468.6407 or 888.240.ARTS at least two days in advance of the event, and a copy will be held for you.
  • Where should I park?
    For parking maps and descriptions, please click HERE.
  • Is there a calendar of events I can view?
    A comprehensive listing of all events appears is available via our online calendar. Additionally, the Schools of Art, Music and Theatre have their own event calendars on their individual web pages.
  • Where can I find descriptions of events?
    Event descriptions can be viewed by selecting an event on our online calendar. Additionally, the Schools of Art, Music and Theatre have event descriptions on their individual web pages.
  • Where can I find more information about children’s events?
    Additional information about the Children’s Performing Arts Series can be found HERE. The page provides event dates and times, descriptions, parking information, etiquette sheets and downloadable study guides.
  • How can I find out if there are tickets still available for a performance?
    The only method for checking availability is by calling or visiting the Box Office. If a show is sold out or in danger of doing so, we will put that in our box office phone message. However, the vast majority of events we ticket do not sell out.
  • Does the Box Office share my personal information?
    When selling tickets in advance, the Box Office will collect address, phone number and e-mail information for all patrons. This information is used strictly to notify patrons of any show changes that may occur and inform patrons of upcoming events. The Box Office does not sell or release personal information to anyone and it is not used outside of the College of Fine Arts.
  • Are shows appropriate for everyone?
    Tickets are not exchangeable or refundable, so please be familiar with what you will be attending. Some events include themes and language that are not appropriate for children. We attempt to inform patrons of events that are strictly for mature audiences, but if you are unsure of an event’s content and desire details, please ask us or the presenting school. Content advisories for the School of Theatre productions are available on their Web site.